Important Notice: In view of current pandemic and upcoming public holidays in Malaysia, please note that all deliveries is expected to take longer than the usual turnaround time. After much due consideration, Cath&Clay has decided to suspend international deliveries to all countries except for Singapore for the time being. Your understanding and patience are greatly appreciated. Please ensure that the delivery address you have registered in our website is reachable throughout currently ongoing movement control order period, which may or may not be extended further.
Important Notice: In view of current pandemic and upcoming public holidays in Malaysia, please note that all deliveries is expected to take longer than the usual turnaround time. After much due consideration, Cath&Clay has decided to suspend international deliveries to all countries except for Singapore for the time being. Your understanding and patience are greatly appreciated. Please ensure that the delivery address you have registered in our website is reachable throughout currently ongoing movement control order period, which may or may not be extended further.
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Exchange & Returns Policy

Strictly no return, exchange or cancellation, with exception to the followings. 

Faulty or damaged Item

If the items were delivered in fautly or damaged condition, kindly email a photo of the faulty or damaged items within 3 days of receipt for verification and refund proceedings. 

 

Incorrect Item

In cases where incorrect items were delivered, please email a photo of the incorrect items within 3 days of receipt for verification.  Once verified, the incorrect items shall be returned - the return shipping fee incurred will be reimbursed.  Returns are only accepted if the items are unworn and with the original packaging intact.  The correct items shall be shipped within 3 business days upon receipt of the returned items with no additional charges. In the event that the correct item is no longer in stock, a refund will be made. 

 

Bounce Back Parcels

In the event of bounce back parcel, customers will have to bear the full cost of re-delivery. Any claims for bounce back parcels after 15 days will not be entertained.